How can I track my order?
After you placed your order you will get a confirmation email, which already contains your (inactive) personal tracking link. Be sure to check your spam fol...
Tue, 23 Nov, 2021 at 11:39 AM
How can I change my shipping address?
If you need to change your shipping address after your purchase, please contact us as soon as possible! If you’re lucky we will still be able to adjust your...
Tue, 23 Nov, 2021 at 11:53 AM
How quickly will I receive my order?
After you have placed your order with us, we directly send the data to our printing facility in order to be able to deliver your print as quickly as possibl...
Tue, 23 Nov, 2021 at 10:03 AM
How expensive is shipping?
Only for our Fine Art Poster, you will have to pay 4,90€ shipping costs. The shipping of all other products is free of charge. Create your Star Map here!
Tue, 23 Nov, 2021 at 11:54 AM
Do you offer express shipping?
Unfortunately, we do not offer express shipping. However, our delivery times are already very fast. After you placed your order with us, we directly send th...
Tue, 23 Nov, 2021 at 11:55 AM
Is it possible to add a special message to the order?
We do not offer this possibility at this time, however, when creating your Star Map, you have the possibility to add a personal dedication that will be disp...
Tue, 23 Nov, 2021 at 11:56 AM
Can you send the package without invoice?
No problem! We don’t include the invoice in the shipment. We wouldn’t want to ruin the surprise when you send it to your loved one directly. If you need an ...
Fri, 26 Nov, 2021 at 2:19 PM
How do you package the Star Maps?
Every order is packed securely, to ensure that your Star Map arrives intact! If there are any damages on your order due to shipping, you will of course rece...
Wed, 24 Nov, 2021 at 11:26 AM
I'm in a rush and can't wait for shipping. Can I print my Star Map on my own?
Every order comes with a digital file of your Star Map to download, which you can access immediately after placing your order. If you only want the digital ...
Fri, 26 Nov, 2021 at 2:00 PM
Great questions, but mine is not there.. Can you still help me?
Of course, happy to help! Sorry to hear we have not covered your question yet. Please contact us here, we'll make sure to get back to you quickly!
Thu, 26 Nov, 2020 at 8:26 PM