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Frequently Asked Questions
Fine Art Poster
Framed Fine Art Poster
Does my Star Map come with a hanger included?
Creating my Star Map
What is a personalised Star Map?
What sizes and formats do you offer?
How can I create my personalised Star Map?
Can I create a Star Poster for any date and place?
Can I look for coordinates instead of the name of the location, when creating my Star Map?
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How can I track my order?
How can I change my shipping address?
How quickly will I receive my order?
How expensive is shipping?
Do you offer express shipping?
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Which payment methods do you accept?
Do you offer gift vouchers?
How do I redeem discount codes?
Do I have to pay custom/import duties?
Great questions, but mine is not there.. Can you still help me?
Are your products environmentally friendly?
After ordering my Star Map
What happens if my Star Map is damaged during shipping?
I made a mistake on my Star Map, how can I change it?
I haven’t received my confirmation email, what now?
I never received my order, is it lost?
What is your cancellation and return policy?
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I could not find an answer to my question, can you still help me?